Privacy Policy

1. Introduction

This Privacy Policy explains how Sensyk. (“Sensyk,” “we,” “us,” or “our”) collects, uses, discloses, transfers, retains, and protects personal information when you use our website, dashboard, research library, subscription services, support channels, and related services (collectively, the “Service”).

This Privacy Policy applies to visitors, account holders, subscribers, and users of the Service. If you do not agree with this Privacy Policy, do not use the Service.

2. Controller / Responsible Entity

For privacy laws that use the concept of a “controller” or similar term, the responsible entity is:

3. Important Financial Privacy Boundary

4. Personal Information We Collect

We may collect the following categories of personal information:

4.1 Account and Authentication Information

When you create or access an account, we may collect or receive your name, email address, Clerk user ID, authentication/session information, account creation date, and profile metadata. Authentication is securely handled by Clerk.

4.2 Subscription and Billing Information

If you subscribe to a paid plan, we may collect or receive your subscription plan, subscription status, Paddle customer ID, Paddle subscription ID, price ID, renewal status, refund/chargeback events, and payment confirmation metadata. We do not store full credit card numbers. All payment processing is securely handled by Paddle.

4.3 Product Usage Information

When you use the Service, we collect reports viewed, report bookmarks, recent reading history, filter and sorting interactions, dashboard preferences, session events, device/browser information, IP address, approximate location derived from technical data, and timestamps.

4.4 Support and Communications

If you contact us, we collect your name, email, support category, subject line, message content, attachments, and communication history to resolve your request.

4.5 AI Request Information

If you use AI-assisted features (like ticker summaries), we process ticker symbols or prompts you submit, generated outputs, request timestamps, technical logs, and error information. Do not include personal financial information in AI prompts.

4.6 Analytics and Error Monitoring

We use PostHog and Sentry to understand product usage, diagnose errors, and protect the Service. These tools process page views, device/browser details, session data, IP addresses, crash reports, stack traces, replay/diagnostic data, and associated account identifiers or email addresses depending on configuration. (Specifically, Sentry error monitoring may collect diagnostic details to ensure high application uptime).

5. Sources of Personal Information

We collect personal information from:

• You directly (e.g. signup, support forms, AI feature usage);
• Your device and browser automatically;
• Authentication providers (Clerk) and Payment processors (Paddle);
• Analytics and monitoring tools (PostHog, Sentry); and
• Service logs and hosting infrastructures.

6. How We Use Personal Information

We use your personal information for the following specific purposes:

7. Legal Bases for Processing

Where GDPR, UK GDPR, or similar laws apply, we process personal information under the following bases:

• Contract: To provide the Service, account access, subscription services, and support.
• Legitimate Interests: To improve the Service, secure our systems, prevent fraud, understand product usage, and enforce our Terms.
• Consent: For optional marketing, non-essential cookies, or certain international transfers.
• Legal Obligation: For tax, accounting, consumer protection, disputes, and regulatory requirements.

8. How We Share Personal Information (Subprocessors)

We do not sell personal information for money. We share personal information with third-party subprocessors to operate the Service. The following table identifies our key partners:

9. International Transfers

Sensyk and its service providers process personal information globally, including in the United States and other jurisdictions.

Where required, we utilize appropriate transfer safeguards including EU/UK Standard Contractual Clauses (SCCs), data processing agreements (DPAs), and adequacy decisions to protect your personal data during overseas transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period is legally required.

• Account profiles: Maintained while your account is active, then deleted or anonymized within 30 days of deletion request.
• Subscription and billing records: Retained for up to 7 years to meet tax, accounting, and compliance requirements.
• Bookmarks and history: Retained while the account is active or until manually cleared by you.
• Security & Error logs: Cleaned or rotated automatically on a regular schedule (typically 30 to 90 days).

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, inspect, or receive a copy of your personal data;
• Correct, update, or completely erase (delete) your personal data;
• Object to, restrict, or withdraw consent for data processing;
• Request data portability in a structured, standard format; and
• Opt out of marketing communications or non-essential cookies.

To exercise your rights, please submit a request to support@sensyk.com. We will respond within the required legal timeframe.

13. EEA, UK, and Switzerland Privacy Rights

If you are located in the EEA, UK, or Switzerland, you have the right to request access, rectification, erasure, restriction, portability, or to object to processing. You may also withdraw consent at any time and lodge a complaint with your local data protection supervisory authority.

14. California Privacy Notice

This section applies to California residents under the CCPA/CPRA. We do not sell your personal information for monetary value, nor do we share it for cross-context behavioral advertising.

California consumers have the right to know what personal information we collect, the right to access, delete, correct inaccurate info, and the right to non-discrimination for exercising their rights. Contact support@sensyk.com to exercise these rights.

15. Korea Privacy Notice

한국 개인정보보호법에 의거하여, Sensyk.는 이용자의 개인정보를 투명하게 처리하고 권리를 보장합니다.

16. Japan Privacy Notice

Japanese users have rights under the Act on the Protection of Personal Information (APPI). Where personal data is transferred overseas to subprocessors, we take steps to ensure equivalent protection standards. You may contact us at support@sensyk.com to execute APPI rights.

17. Australia Privacy Notice

We handle personal information in accordance with the Australian Privacy Principles (APPs). If you have any privacy complaints, please reach out to our privacy contact.

18. Marketing Communications

You may opt out of promotional emails at any time using the unsubscribe link in our messages or contacting support. Transactional and service emails (e.g. billing alerts, security notices, Terms updates) cannot be opted out of.

19. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such info, contact us at support@sensyk.com.

20. Do Not Track and Global Privacy Controls

We recognize Global Privacy Control (GPC) signals in jurisdictions where legally required. There is no industry-wide agreement on the response to general "Do Not Track" signals.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date, posting a notice on the site, or sending an email notification where legally required.